Last updated: January 2024
Introduction
Teal Valley ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website and use our vehicle hire services. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Contact information such as name and email address
- Communication preferences and enquiry details
- Information submitted through our contact and booking forms
- Correspondence records when you communicate with us
We also collect certain information automatically when you visit our website:
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- IP address and general location data
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To process and manage vehicle hire bookings
- To communicate with you about our services
- To improve our website and service offerings
- To comply with legal obligations
- To protect our rights and prevent misuse of our services
Legal Basis for Processing
Under the UK General Data Protection Regulation, we process your personal information based on the following legal grounds:
- Contractual necessity: Processing required to fulfil our obligations when you book our services
- Legitimate interests: Processing necessary for operating our business, improving our services and communicating with you
- Consent: Where you have provided consent for specific processing activities
- Legal obligation: Processing required to comply with applicable laws
Information Sharing
We do not sell, trade or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist in operating our business
- When required by law or to respond to legal process
- To protect our rights, privacy, safety or property
- In connection with a business transfer or acquisition
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Enquiry data is typically retained for three years following your last interaction with us.
Your Rights
Under applicable data protection laws, you have the following rights:
- Right to access your personal information
- Right to rectification of inaccurate information
- Right to erasure of your information
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Address: 47 Ecclesall Road, Sheffield S11 8PR
Supervisory Authority
If you are not satisfied with our response to your concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.